I have had the same problem. I was one of the original kickstarter supporters for the Viki panels. While I did not receive mine, I watched on his sales site that he was busy selling the second batch already. I had to send him a total of 5 emails as a reminder and finally got a response from him while he was in China. The panel arrived last week, 4 month late. I don't know what it is with Roy. He designs brilliant products, but his customer relation skills are zilch. If you are in business, it does not help to ignore your customers, especially if the write in on the
support@panucatt.com email. Hang in there, you will get the panel. I also noticed that there is no documentation on the site which explains how to hook the panel up to the controller. I asked Roy and, surprise surprise, he answered back immediately saying that the connection diagram would be on the site later today.