by Speedythinker » Fri Nov 04, 2011 3:06 pm
Hi steppenshoe , I did reply you before my leaving to China. I told you that we have panel for you. Not sure why didn't you recevie my email! Second, my staff forgot to send you the panel the day I told him to do so. I apologize for it as there were so many orders need to take care and he may be too busy to remember. Third, I did tell you to send it back for refund or exchange if you couldn't replace the panel AFTER you post a dispute on paypal. Forth, I don't use 'auto response' as I will answer email daily in most case. It's not easy to find interenet access in Hong Kong or China.
FYI, we didn't know that the one you received was coming in Chinse as all system packed and we shipped soon after receved the shipment to avoid delay. If you can't tolerate the mistake, please send it back for full refund.
Again, it's our fault, my apology
Marco