Re: Dibloff's Build Log
Posted: Wed Oct 24, 2012 3:24 pm
zkaplan wrote:Hi dibloff,
Zach from Inventables here. I am sorry that our pictures didn't clearly show the shaft on the other side of the motor. The shaft length was indicated in the technical specs but that is no excuse because after reading your story and looking at the pictures I think this is clearly an error on our part. I have asked our photographer to take another picture that clearly shows the shaft coming out of the back.
I'd like to offer you a $50 gift certificate to our store as a way of saying sorry for your hassle. To redeem it please send an email to help at inventables dot com and we'll hook you up.
Sorry about that.
Regards,
Zach
Dear Zach
Thanks for the explanation. I probably looked into the tech spec but I have not spotted the double shaft ending. I appreciate your offer, but I will kindly decline it.
I think you’re doing a great job with your web shop. I did not want to discredit your store in any ways, I’m sorry if it seemed so. I just wanted draw others attention to this issue.